Shipping and Returns
Last updated: October 16, 2020
Please complete the following directions:
Mail your product back to:
8202 Clearvista Parkway, #2B
Indianapolis, IN 46256
Send in with a note stating what you would like done (Refund/Exchange/Warranty).
We will work it as soon as it is received and will contact you if we have any questions.
RETURNS / EXCHANGES
All products sold are new and under warranty from the manufacturer, unless otherwise stated in the product description. If the product is defective, Berzerker Arms will give you a full refund including shipping costs if returned within 30 days of receipt.
Any product, if unused / unopened / defective, may be returned within 30 days from the order date (20% Restocking Fee May Apply). If the part is unused/unopened, you may return it within 7 days for a full refund minus 5% Credit Card Fees & packaging unless the error was on our end.
A 20% restocking fee is charged for any products returned after the 7-day window.
Orders cannot be cancelled once processed.
The customer is responsible for return shipping charges unless the return is due to the error of Berzerker Arms order processing.
Sales are final on sale items, discontinued, framework, clearance merchandise & special orders.
SHIPPING / DELIVERY
• We only ship within the US, no US Territories, or International shipping.
• We ship our packages using USPS. NOTE: If you would like to have your order insured and/ or add the signature required service please; please email [email protected] prior to placing an order. Additional fees will apply.
• It is the customers responsibility to ensure that the shipping address provided is correct and a secure location. Berzerker Arms is not responsible for stolen packages after delivery.
*Shipping & handling, insurance, processing fees are NOT refundable. Only the Product purchase price will be refunded minus any applicable
If you have any questions about Shipping and Returns, please contact us.